Solar Swim & Gym – Registration and Policies
Because we usually have a waiting list for our swim lessons and must use our time and resources wisely, it’s been necessary to put these policies in place. Thank you for your understanding.
Make-up Policy
If a student can’t attend their scheduled class, the student is allowed up to two (2) make-up classes per session. Each make-up class will incur an additional fee of $10. If a student misses the make-up class, we will not offer another make-up class. We will not offer any refunds for the missed class or make-up class.
If a student taking private lessons doesn’t show up for 2 consecutive days at the scheduled time, Solar Swim & Gym have the right to offer the missed time slot to another student. The student who missed a scheduled lesson will need to ask for other open spots.
Solar Swim & Gym will offer two (2) make-up classes at no charge to students having tested positive for COVID-19. Documentation of a positive COVID-19 test result must be provided. If a student arrives at the facility sick or with COVID-19 symptoms, Solar Swim & Gym staff and instructors reserve the right to send the student home. The student will lose the opportunity to make-up classes as set forth above. If a student has a physical injury, upon request, Solar Swim & Gym will put the student account on medical hold until the student is ready to perform physical activity. In such cases, a doctor’s note is required.
Payment
Lessons are non-refundable. Full tuition for a session must be paid at the time of registration. There is an annual $15 registration fee for each student. Tuition automatically renews for additional sessions 10 days before the next session begins, until we receive a written cancellation notice. If the tuition is not paid ten days before the due date or without proper notification to Solar Swim & Gym, the student will be dropped from the class automatically. Your account will be charged with $25 late/cancellation fees for each student. If a student cancels the classes after the payments are made but before the session begins, there will be a $25 cancellation fee for each student.
For current students who can’t pay the full renewal tuition before the start of the new session, a $50 holding fee is required to reserve a spot for the session. Solar Swim & Gym will then charge the remaining amount on the first day of the class. If a student reserves a spot and doesn’t show up for the first class without informing the staff or instructor, the $50 holding fee will be forfeited and the student will be dropped from the class.
Cancellation
We require a minimum of 24 hours written notice for any private or semi-private lesson that is cancelled. This includes illness. If less notice is given, a make-up class will not be offered. Under no circumstances are make-up classes rescheduled. Written notice of a cancellation must be submitted via online google form Swim Lessons Cancellation Request Form or e-mail to solarswimoffice@gmail.com
Non-renewal of your group lesson session at Solar Swim & Gym requires 10 days advanced written notice prior to the end of the current session. If we do not receive proper written notice of non-renewal, $25 per student fees will be assessed under your account for late cancellation. For the non-renewal of private lessons, please notify us by the 3rd class.
Solar Swim & Gym has the right to cancel group classes if there are less than 3 people enrolled.
Attire
We require swimsuits or swim shirts for all lessons. A reusable swim diaper is required for swimmers who are not fully potty trained. Cotton T-shirts or jeans are not allowed in the pool.
You may also find answers to frequently asked questions on our website at Swimming Lessons – Solar Swim & Gym (solarswimgym.com).
Other
Parents aren’t allowed to sit on the pool deck area.
If you would like to enroll a student in a current session that has already started, you must call Solar Swim & Gym to determine the appropriate class level. In this case, you may not register the student online.